Real people, real solutions 24/7

New Zealand owned and operated phone answering solutions

Setting a new standard for call answering services in New Zealand, NZCS is a professional partner for your business. Professional, friendly and personalised, our services ensure your brand is always represented in a way that reflects the values and standards you set for yourself.

Connecting through conversations

In a world of virtual services, we put the ‘human’ back in business automation. Our long-standing team ensures a consistency of service and familiarity with your business that your customers will love. With a characteristic warm Kiwi welcome, our call-taking team are all fully-trained to ensure a seamless, efficient experience that positions your brand for sales and retention success.

NZCS was founded on an existing reputation for excellence

What started as an offering through sister company, New Zealand Roadside Assist (NZRA), quickly grew into an opportunity to support more Kiwi businesses. Founded in 2008 by Paul Gostick, NZRA supports 460,000 clients across insurance companies, rental companies and others. Recognising a wider need for professional, local outsourced call centre and answering service support, NZCS now services a wide range of businesses, from sole traders to large corporations.

Our services are award-winning

Our team was recognised for their exceptional standard of service as winners of the 2021 Insurance Business Awards Excellence Award.

Get in touch

Leave your brand in the hands of a call centre team that truly cares about your customer experience.

Round-the-clock, overflow, or just when you need us – talk to us about convenient call centre outsourcing for your business.

Let's
talk...

Round-the-clock, overflow or just when you need us - talk to us about convenient call centre outsourcing for your business. Send us a message today.

Phone: 0508 692 255 (NZCALL)
Email: [email protected]

NZCS provides 24/7 outsourced call answering and virtual reception services for businesses throughout New Zealand, offering a seamless experience for your customers.