Premium call answering services

Outsource your calls, reclaim your time and retain your customers

Scale and manage your business with a professional answering service, virtual reception, or outsourced sales or customer support team. Our live operators take calls on your behalf, 24/7, with a fully cloud-based phone and reporting system to provide a flexible, secure and cost-effective solution for a range of New Zealand businesses.

24/7 Availability

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Scripting capabilities

NZ local operators

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Disaster recovery

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Full KPI capability & Reporting Services available

Never miss a call or connection

Our services are provided via a bespoke package that is designed around the specific needs of your business – you’re never locked into services that you don’t need.

We offer both inbound and outbound call services, including:

Appointment setting

Free up time of focus on your business, without missing new opportunities or important calls.

Product recalls

Protect brand integrity while providing proactive engagement with crucial communication.

Surveys

Canvas what matters most to your target customer – at a time that works for them.

Job dispatching

Ensure your customers receive efficient care that gives both them and you confidence.

Emergency Escalation Services

Offer 24/7 support, without the night shifts! We’ll handle after-hours calls for continuity and customer care.

Complaint management

De-escalate potentially larger customer issues with efficient, professional response management.

Insurance claims assistance

Support your claims handlers in logistics, coordination, dispatch, accident management or customer communication.

Advocacy service

We’ll play middle-man, advocating for a positive outcome for both your business and your customer.

Customer service

From general enquiries to specific product information, we’ll handle questions when you can’t.

Sales enquiries

Grow your reach and capture new leads with responsive call-taking for new opportunities.

Answer service

Remove call queues, improve service and boost retention through better customer experience.

Call overflow

When you can’t be there to take a call, we’ll pick it up for you, giving you confidence your calls are always covered.

24/7, 365 continuity

Our business operates 24 hours per day, 365 days a year, allowing you to provide the same without the overheads or extra staff.

Complete visibility

As a fully cloud-based call centre, we use the latest technology to manage calls, CRM and reporting, giving you complete visibility across KPIs, statistics and call recordings.

Disaster recovery

As an essential business, we’re always operational. We ensure a continuity of service when situations arise that may keep you from reaching your customers, such as emergency events or Covid lockdowns.

Leave your brand in the hands of a call centre team that truly cares about your customer experience.

Round-the-clock, overflow or just when you need us – talk to us about convenient call centre outsourcing for your business.

Let's
talk...

Round-the-clock, overflow or just when you need us - talk to us about convenient call centre outsourcing for your business. Send us a message today.

Phone: 0508 692 255 (NZCALL)
Email: [email protected]

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NZCS provides 24/7 outsourced call answering and virtual reception services for businesses throughout New Zealand, offering a seamless experience for your customers.

 

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